Healthcare Access
Australia has a strong healthcare system, but it can feel confusing when you're new. This guide explains how to get medical help, what services are available, and where to start, without jargon or assumptions.
Medicare: Australia's Public Healthcare System
Most permanent residents and some visa holders can access Medicare, Australia's public healthcare system.
Medicare helps cover:
- Visits to General Practitioners (GPs)
- Treatment in public hospitals
- Some specialist appointments
- Some tests and scans
If you are eligible, you should enrol as soon as possible after arriving.
If You Are Not Eligible for Medicare
Some temporary visa holders are not covered by Medicare. In this case, private health insurance is essential.
Private health insurance can help pay for:
- GP visits
- Hospital care
- Prescriptions
- Emergency treatment
Check your visa conditions carefully, as some visas require health insurance by law.
Seeing a Doctor (GP)
In Australia, your first point of care is usually a General Practitioner (GP).
You can:
- Choose your own GP
- Book appointments online or by phone
- Ask for a male or female doctor if you prefer
Some clinics "bulk bill," meaning Medicare pays the full cost. Others charge a fee.
Hospitals and Emergencies
For emergencies, call 000 or go to the nearest hospital emergency department.
Public hospitals treat patients regardless of ability to pay in emergencies. If you are eligible for Medicare, most emergency care in public hospitals is covered.
Mental Health Support
Mental health care is taken seriously in Australia.
You can:
- Speak to your GP about emotional or mental health concerns
- Ask about mental health care plans
- Access counselling and psychology services
Seeking help is seen as a strength, not a weakness.
Medicines and Prescriptions
Doctors can prescribe medications that you collect from a pharmacy (chemist).
Some medicines are subsidised through government programs, reducing the cost if you are eligible.
Language and Cultural Support
You can ask for:
- Interpreters
- A doctor who understands your cultural or religious needs where available
- More time to explain concerns if English is not your first language
You have the right to understand your care and to ask questions.
A Gentle Reminder
You do not need to be "very sick" to see a doctor. Preventive care, check-ups, and early support are part of staying well in Australia.
Navigating a new healthcare system takes time. Support is available, and you are not expected to figure it all out alone.
Step 1 — Check If You Are Eligible for Medicare
Find out whether your visa allows you to access Medicare, Australia's public healthcare system. If you are eligible, apply as soon as possible. This gives you access to doctors, hospitals, and reduced medical costs.
Step 2 — Apply for Medicare (If Eligible)
You can apply online or at a Medicare service centre.
You will need:
- Identification (passport or visa)
- Proof of address (if available)
Once approved, you will receive a Medicare number.
Step 3 — Get Private Health Insurance (If Required)
If you are not eligible for Medicare, or your visa requires it, arrange private health insurance immediately.
This helps cover:
- Doctor visits
- Hospital treatment
- Emergency care
Do not wait until you are sick.
Step 4 — Find a Local GP (Doctor)
A General Practitioner (GP) is your first point of medical care in Australia.
You can:
- Choose any GP clinic
- Ask for a male or female doctor
- Change doctors if you are not comfortable
Register with a clinic close to your home.
Step 5 — Understand Emergency Care
For serious emergencies:
- Call 000 (ambulance, police, fire)
- Go to the nearest hospital emergency department
Emergency care is available to everyone, regardless of visa status or ability to pay.
Step 6 — Learn How Prescriptions Work
Doctors give prescriptions for medicine. You take the prescription to a pharmacy (chemist) to collect your medication.
Some medicines are cheaper if you are covered by Medicare or insurance.
Step 7 — Ask for Language or Cultural Support
You have the right to understand your healthcare.
You can ask for:
- An interpreter
- Extra explanation
- A doctor who respects your cultural or religious needs
Never feel rushed or embarrassed to ask questions.
Important Reminder
You do not need to be "very sick" to see a doctor. Preventive care, mental health support, and regular check-ups are normal in Australia.
Taking these steps early makes life easier later.
Medicare is Australia's public healthcare system. It helps many people access medical care at a lower cost.
What Medicare Helps Pay For
- Visits to doctors (GPs)
- Treatment in public hospitals
- Some specialist appointments
- Some tests and scans
- Optometrist eye examination
What Medicare Does NOT Usually Cover
- Dental care
- Most physiotherapy
- Glasses and contact lenses
- Ambulance services (in most states)
Bulk Billing
Some doctors accept Medicare as full payment. This is called bulk billing. Other doctors may charge a fee, and Medicare refunds part of the cost.
Specialists
To see most specialists, you usually need a referral from a GP.
Medicare Is Not Automatic
Even if you are eligible, you must apply. Coverage does not start until you are registered.
If Medicare Does Not Apply to You
Private health insurance is essential and, for some visas, legally required.
Official Information Link
For detailed or up-to-date rules, visit the official Medicare website:
Medicare – Services Australia
Medicare is Australia's public healthcare system. Beyond covering visits to doctors and public hospitals, Medicare also supports specific health assessments and care plans designed to improve long-term health, early detection, and coordinated care.
Not all services apply to everyone. A General Practitioner (GP) can advise which services are appropriate for you.
Mental Health Care Plans (MHCP)
A Mental Health Care Plan allows eligible patients to access subsidised sessions with mental health professionals, such as psychologists or counsellors.
This may help if you are experiencing:
- Anxiety, depression, stress, or trauma
- Emotional distress related to migration, family separation, or life transitions
A GP completes the plan after an assessment and can provide referrals. Having a plan does not require a diagnosis label to seek support.
Chronic Disease Management Plans (Care Plans)
Care plans support people living with ongoing health conditions that require coordinated care.
They may help cover visits to:
- Allied health professionals (e.g. physiotherapists, dietitians, podiatrists)
- Multiple providers involved in your care
Care plans are arranged through a GP and reviewed regularly.
Preventive Health Screenings
Medicare supports preventive health through screening programs aimed at early detection.
These may include:
- Cervical screening
- Breast screening
- Bowel cancer screening
- Prostate cancer screening
- Lung cancer screening
- Sexually transmitted infection screening
Your GP can explain which screenings apply to your age, sex, and health history.
Aboriginal and Torres Strait Islander Health Assessments
Medicare provides specific health assessments for Aboriginal and Torres Strait Islander peoples, focused on holistic health and wellbeing.
These assessments:
- Are voluntary
- Consider physical, emotional, and social health
- Can support early intervention and access to services
Eligibility and details can be discussed confidentially with a GP or Aboriginal health service.
Health Assessments for Older Adults (75+)
People aged 75 years and over may be eligible for regular health assessments aimed at maintaining independence, mobility, and quality of life.
These assessments may include:
- Physical health checks
- Memory and mood screening
- Medication review
- Home safety considerations
A GP can advise whether and when these assessments are appropriate.
Official Information Link
For the most up-to-date and official information, visit:
Medicare – Services Australia
Important Notes
- Medicare services are not automatic, you must be registered
- Not all services apply to all people
- A GP decides suitability based on individual circumstances
- You can ask questions and request clarification at any time
If you are unsure what services may be available to you, a GP is the best place to start.